Questions, answered
If yours isn’t here, write to us and we’ll answer it, and probably add it.
What is Citationly?
Citationly shows you how ChatGPT answers the questions a buyer in your category might ask: which brands it names, which websites it cites, and what to do about it. Every number traces back to an answer you can read.
Is this actually ChatGPT?
It’s OpenAI’s GPT models, the family behind ChatGPT, asked through OpenAI’s API with web search on. The ChatGPT app adds its own memory and settings, so it can answer differently. Every report records which model answered and whether web search ran.
Which AI engines do you cover?
ChatGPT today. We’ll add more engines and announce each one when it’s in the report.
Can you guarantee we’ll get named?
No, and anyone who promises that is guessing. We show you where ChatGPT looks when it leaves you out, and then we measure again on the same questions.
Why ask each question three times?
ChatGPT gives a different answer each time. Asking three times shows which of your results are settled and which change from one ask to the next.
Who writes the questions? Can we change them?
We prepare them for your category, market and buyer: what a buyer might ask, not what makes anyone look good. Before the first run we talk this through with you. After that the questions stay locked, so each run compares with the last.
What do you need from us?
Nothing but your website address and the names your brand goes by. We read your public website and record ChatGPT’s answers. No login and no data from you.
How often do you check?
The audit is two runs on the same questions, 4 weeks apart. Weekly tracking asks them every week. Answers move a little on their own from week to week, so weekly runs also show which results hold steady.
What’s in an audit?
AI Visibility Audit, ₹10,000 + taxes: Your full report, a walkthrough with your team, and a second run on the same questions 4 weeks later, so you can see what changed after you’ve acted.
What’s in weekly tracking?
Weekly tracking, ₹20,000 / month + taxes: The same questions asked on ChatGPT every week, a weekly note on what moved and what didn’t, and every month refreshed next steps, a fresh check against your own website, and a call.
How is this different from AI visibility tools I log into myself?
We do the work. Every number traces back to an answer you can read word for word, with every count shown beside its total (named in n of N), and the next steps come from the websites ChatGPT actually cited when it left you out.
What’s the difference between SEO and AEO?
SEO is about ranking in a list of search results. AEO (answer engine optimisation) is about being named in the answer an AI writes. The answer is built from pages it finds through search, so the two overlap, but being named also depends on what other websites say about you.
Is our report private?
Yes. Each report is private to the company it’s about, and no client ever sees another’s report.
Where are you based?
Nagpur, India. Demos and walkthroughs happen by video call, so your team can be anywhere.
See what ChatGPT says when your buyers ask.
Book a 30-minute demo. We’ll show you a real report and how we’d set up the questions for your category.